Toyota Extends Services To US Customers
Toyota Motor Sales said that working in cooperation with Attorneys General across the country, the company will be extending on a nationwide basis with additional services being provided to Toyota and Lexus customers in New York affected by the company's recent recalls.
The company said that the services including sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection that were launched for New York customers on February 24, 2010, are available to all Toyota and Lexus owners in the US.
According to Toyota, additional services are being provided to customers concerned about driving their vehicle before the repair is completed and will be tailored to the owner's individual circumstances. They may include expediting scheduling of the repair; pick up and return of the vehicle by a dealership representative; and driving the customer to the dealership or to his or her place of work.
In addition, the services also include providing other alternate transportation for the customer, such as a rental car, loaner vehicle, or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car.
Jim Lentz, president and chief operating officer of Toyota Motors Sales, said: Our 172,000 team members and dealers across North America are continuing to go above and beyond to ensure the safety and satisfaction of all of our customers.
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